TERMS & CONDITIONS

  1. All prices are subject to availability, prices are subject to change without prior notice until full payment is received and confirmation is issued.
  2. Tickets are sold for a specific date and time.
  3. Full price must be paid before start of the tour
  4. Boarding and Seating conducted on first come first serve basis.
  5. Royal City Tours makes every effort to provide on-time service, it does not guarantee its departure and/or arrival on-time due to inclement weather, traffic, holidays, and other causes for delays.
  6. Royal City Tours accepts no responsibility and liability for any conditions beyond its control that may interrupt or cancel any tours.
  7. Royal City Tours will not be responsible for lost or damaged items during the course of the tour.
  8. The tour guide has the rights to make changes to itinerary due to multiple factors without prior notice. Pick up and drop off locations will not be permitted to change.
  9. Meals, hot beverages, and alcohol are not permitted on board, at any time.
  10. Royal city tours and/or its affiliates are not liable for injuries sustained while entering or exiting the vehicle. You are responsible for your safety at all times during the tour. Royal city tours does not make any guarantees about safety or the conditions of the roads, buses, tour areas, persons, animals or places you interact with during the tour.
  11. Royal city tours does not allow suitcases/luggage on board we suggest leaving it at the hotel. We reserve the right to search all items brought on board due to security reasons.
  12. Royal city tours reserves the right to impose fees due to damages made to the vehicle during the tour.
  13. Royal city tours respects your privacy and confidentiality, your personal contact information will not be shared. We reserve the right to contact you for feedback and promotions.
  14. Audio or video Recording of the tour is not allowed
  15. Tips are not included but recommended
  16. smoking is not permitted on the bus. Please pay attention to other smoke restrictions during the Tour
  17. WiFi may not be available on some of the tours. Misusing of the WiFi is strongly prohibited.
  18. Traveling while intoxicated is not allowed. We reserve the right to denied our services. Refund will not be issued
  19. Price of the tour does not include food or beverages these are additional costs to you.
  20. Kids 3 years of age and under travel free of charge if they occupy a seat children’s rates apply.
  21. Pick-up locations from Manhattan hotels only

 

BOOKING CONFIRMATION – DEPARTURE POINT

  • You must present the tour voucher and the credit card used at the time of reservation/purchase to the Royal city tours staff member upon boarding for departure.
  • The departure location, time and date for all tours is provided/listed on the confirmation voucher.
  • When our clients do not show up on time (as provided in confirmation voucher) it will be considered NO SHOW and the deposit will be lost or if paid in full a penalty of 100% applies.
  • We highly recommend showing up 15 minutes prior to departure time.

 

REFUND POLICY

Cancelación gratis – You may cancel the reservation up to 24 hours before the experience starts and receive a full refund. No-fee for rescheduling.

 

Privacy Notice

This privacy notice discloses the privacy practices for www.royalcitytours.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Royal City Tours does not collect sensitive information (such as credit card data), that information is encrypted and transmitted to our merchant service provider in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

Bookings
We request information from you on our booking form. To book with us, you must provide contact information (like name and address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +1 332 333 2433 or via email.